1. Introduction

We deliver digital products and services including ready-made software, mobile applications, websites, games, source code and custom-built solutions from scratch. Because these products/services are delivered electronically, often with immediate access or download, and because once delivered they cannot be “returned” in the conventional sense, we have established the policy set out below.
You are requested to review this policy carefully before making any purchase. By proceeding with a purchase you acknowledge that you have read, understood and accepted this policy in full.

2. Legal & Regulatory Framework (India)

• We operate under Indian law including the Consumer Protection Act, 2019 (CPA) which protects consumer interests including for goods and services. 

• The E‑Commerce (Consumer Protection) Rules, 2020 apply to digital/e-commerce platforms and emphasise clear disclosure of refund & cancellation policies.

• Under Indian law, while businesses may state “no refunds” or “all sales final”, this cannot override rights if the product/service is defective, mis-described, or fails to meet promised specifications. 

• We therefore aim to be transparent about our policy so that clients know their rights and our stance.

3. General Statement – No Refunds / All Sales Final

Unless otherwise explicitly stated in writing by us, all sales are final and non-refundable. By making a purchase you agree that:

• For ready-made digital products (software, source code, websites, mobile apps, games) once you have been given access, download or delivery, no refund, exchange or cancellation will be accepted under any circumstances.

• For custom development projects (software, websites, mobile apps, games built from scratch) all deposits, milestone payments or periodic payments are non-refundable. If you cancel or postpone the project, we will retain all amounts paid and may charge further fees for work completed beyond those amounts.

4. Ready-Made Digital Products

4.1 What we offer

We make available ready-made software, mobile apps, websites, games and source-code assets. For each product we provide a demo, descriptive details, and in many cases a trial or preview so you can evaluate it before purchase.

4.2 Your responsibility

It is your responsibility to:

• view and evaluate the demo / preview;

• check compatibility (device, environment, hosting requirements, dependencies);

• read the product description thoroughly;

• ensure the product meets your requirements.

4.3 Because of the nature of digital goods

Once delivered (or once you have accessed or downloaded the product) the goods cannot be “returned” in the usual way. Accordingly:

• No refund or cancellation will be permitted after delivery or access;

• Problems arising from misunderstanding of features, compatibility, design preference or change of mind will not justify a refund;

• In the event the product is defective or materially mis-described you may contact us (see Section 8) and we will assess on a case-by-case basis.

5. Custom Development Services (Software, Website, App, Game)

5.1 Payments & Milestones

Projects are typically structured with a deposit, milestone payments and final payment. By engaging us you agree that:

• All payments made (deposit or milestone) are non-refundable;

• Upon cancellation or postponement by you, we retain the payments already made;

• Additional fees may apply for work completed beyond the paid amounts;

5.2 Cancellation or Postponement by Client

If you cancel or postpone the project:

• We retain all payments already made;

• We may invoice for additional work completed up to the cancellation/postponement point;

• We will deliver any work-in-progress or source-code as agreed and you accept the state of deliverables at that point;

5.3 Delivery & Acceptance

Once we deliver the final product / Services (or agreed milestone) and you accept it (or reasonably fail to raise objections within the agreed timeframe):

• The transaction is deemed complete;

• No refunds or cancellations will be accepted thereafter.

5.4 Scope Changes

If you request changes outside the agreed scope:

• Additional charges apply;

• The deliverables, timeline or cost may change;

• These do not form grounds for a refund.

6. Digital Marketing / SEO / Other Services

For services such as SEO, digital marketing, promotional campaigns or support services:

• Payments once made are non-refundable;

• If you cancel the service midway, we retain payments made;

• Any work done till cancellation will be invoiced and owed;

• Results are not guaranteed unless explicitly stated; no refund for non-achievement of results unless due to our gross negligence.

7. Exception: Defective, Mis-described, or Non-delivery Cases

While our general policy is strictly no refunds, we understand that technical issues or delivery delays may occasionally occur.
In such cases, DE TECH will investigate and take corrective action, which may include repairing, replacing, or re-delivering the product or service as required.

Please note the following:

• No refunds will be issued under any circumstances, even in the event of defects, delays, or non-delivery.

• Our responsibility is limited to fixing or re-delivering the product or service as per the original agreement.

• Clients must notify us in writing a reasonable in time frame for any issue.

• Failure to report within the specified period will be considered as acceptance of the delivered product or service.

We do not accept the following as valid reasons for refund or cancellation:

• Change of mind or design preference.

• Misunderstanding of product features or scope.

• Compatibility issues with systems, servers, or devices.

• Buyer’s remorse or dissatisfaction unrelated to promised deliverables.

All payments made to DE TECH are final and non-refundable, without exception.

8. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute after a legitimate purchase:

• We will suspend or terminate access/services immediately;

• You must cooperate, pay any outstanding fees or costs, and refund reversed amounts if required;

• We treat false or abusive chargebacks as a breach of contract and reserve our legal rights (including recovery of losses, interest and legal fees).

9. Termination of Account / Services

We reserve the right to terminate your account or access in cases of:

• Breach of our terms;

• Fraud, misuse, illegal activity;

• Payment non-clearance or dispute.
  If your account is terminated under such circumstances, no refund or credit will be given.

10. Display & Amendment of Policy

• We will display this policy on our website and ensure it is easily accessible before purchase. Indian law mandates clear disclosure of return/refund policies.

• We reserve the right to amend this policy at any time. The policy applicable to your purchase is the version in force at the time you place the order.

12. Governing Law & Jurisdiction

This policy and your purchase/contract with us shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Insert City / State].
You also retain the right to approach statutory consumer dispute redressal forums under the Consumer Protection Act, 2019. 

13. Definitions

• “Digital Product” means software, source-code, mobile application, website template, game or any downloadable/accessible digital good.

• “Custom Development Service” means a service of building from scratch or significantly customizing a digital product for you.

• “Delivery” means the act of granting access, download, transfer of files, deployment, or handover of the product/service or source code to you.

• “Defective” means a product that materially fails to meet its described specifications, features or promised compatibility.

14. Key Points Summary For Your Quick Reference

• All purchases are final and non-refundable in any condition.

• Evaluate demos and product descriptions carefully BEFORE purchase.

• Custom services: payments non-refundable once made; cancellation retains payments.

• No refunds for change of mind, design differences, compatibility misunderstandings.

• We will consider genuine defects/mis-descriptions; you must notify promptly.

• This policy is displayed for transparency and complies with Indian e-commerce/consumer law.